Vcity345 Terms & Conditions – Malaysia Platform Usage Policy

These Terms & Conditions apply to all users of the vcity345 platform, including unregistered visitors, registered members, and active players. Continued use of the platform following any amendments to these terms constitutes acceptance of those changes.

By accessing or using vcity345 services, you confirm that:

• You are 18 years of age and above on the date of registration.
• You are a Malaysian citizen or permanent resident eligible to use this platform.
• You have read, understood, and agree to be fully bound by these Terms & Conditions.
• You are using this platform of your own free will and acting solely on your own behalf, not on behalf of any third party.
• The funds you use to wager on vcity345 must be your own money, obtained through legitimate means.

To access the full suite of vcity345 services — including deposits, betting, and withdrawals — you'll need to register a personal account. Registration is free and takes less than 2 minutes to complete.

2.1 Registration Requirements

• Each individual is only permitted to hold one (1) account only on vcity345. Multiple account ownership is strictly forbidden.
• All information provided during registration must be accurate, complete, and current. False information may result in account suspension and forfeiture of funds.
• You must provide your full legal name as it appears on a valid government-issued ID (MyKad or Malaysian passport).
• The registered email address must be active and accessible to you at all times.
• The registered phone number must be an active Malaysian number (starting with +60).

2.2 Identity Verification (KYC)

Vcity345 may require identity verification (Know Your Customer / KYC) before processing withdrawals or when suspicious activity is detected. Documents that may be requested include:

• A valid copy of your MyKad or Malaysian passport.
• Proof of current address (a recent Malaysian utility bill or bank statement).
• Proof of the payment method used (e.g., a screenshot of your Touch 'n Go or GrabPay account).

2.3 Account Security

You are fully responsible for all activity that takes place on your vcity345 account. We recommend that you:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added account security.
• Not sharing your password or login credentials with anyone.
• Notify vcity345 immediately if you suspect your account has been compromised.

Vcity345 supports a range of local Malaysian payment methods for the convenience of our members. All transactions are conducted in Malaysian Ringgit (MYR / RM) — no foreign currency conversion required.

3.1 Deposit Methods

Deposit methods accepted by vcity345:

• Malaysian eWallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow (QR & Transfer)
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Public Bank, and other major Malaysian banks

Deposits are typically processed within 30 seconds for eWallet and DuitNow. FPX transfers may take up to 5 minutes depending on your bank's system.

3.2 Deposit Limits

• Minimum deposit amount: RM 30 per transaction
• Daily deposit limits can be self-configured via the Responsible Gaming settings in your account.

3.3 Withdrawal Terms

• Minimum withdrawal limit: RM 50 per request
• Withdrawals may only be made to the same payment method used for your deposit (for security and anti-money laundering purposes).
• Identity verification (KYC) may be required prior to your first withdrawal.
• Withdrawal requests are typically processed within 1–24 business hours, depending on the chosen method.
• Vcity345 reserves the right to request additional documentation for withdrawals exceeding RM 5,000 within one business day.

Vcity345 offers a wide range of exciting bonuses and promotions for members, including welcome bonuses, reload bonuses, cashback, and special promotions for select sporting events such as the Malaysia Super League, EPL, and BWF World Tour badminton.

4.1 General Bonus Terms

• All bonuses are subject to the rollover requirements stated in each promotion's specific terms.
• Bonuses may not be withdrawn as cash until rollover requirements have been fully met.
• Each member is eligible to claim each bonus type once only, unless otherwise stated.
• Vcity345 reserves the right to void any bonus or bonus-derived winnings in the event of abuse.
• Bonuses offered in special promotions may have an expiry date — check the specific terms of each promotion.

4.2 Welcome Bonus

Vcity345 welcome bonus up to RM 500 subject to the following conditions:

• For new members only, upon registration and first deposit.
• Rollover requirement: 10x the total amount (deposit + bonus) before withdrawals are permitted.
• Rollover time limit: 30 days from the date the bonus is credited.
• A bonus will be considered void if the rollover requirements are not met within the specified timeframe.

Vcity345 offers a wide range of game categories, including Live Casino (baccarat, roulette, sic bo), table games (blackjack, poker), Sports Betting (Malaysia Super League football, EPL, badminton), e-sports (Dota 2, Mobile Legends, CS2), and more.

5.1 General Game Rules

• All games on vcity345 operate on a fair and transparent system — RNG for digital games, real dealers for Live Casino.
• Game results are final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during a game session, vcity345 will restore the game to the last valid state — or void the round and refund the wager if restoration is not possible.
• Members are not permitted to use any automated software, bots, or other methods to gain an unfair advantage in gameplay.

5.2 Sports Betting

• Sports Betting odds are valid at the time the bet is received and confirmed by the vcity345 system.
• Vcity345 reserves the right to void any bets accepted as a result of technical errors or incorrectly displayed odds.
• Live betting wagers are final once confirmed by the system — no cancellations are permitted.
• For postponed or cancelled matches, the specific rules of each league apply — check the Help section for more details.

To maintain a fair and safe gaming environment for all vcity345 members, the following activities are strictly prohibited:

• Multiple Accounts: Registering or using more than one vcity345 account is strictly prohibited.
• Identity Fraud: Registering using another person's identity or false information.
• Money Laundering: Using the vcity345 platform for money laundering or any other illegal financial activity.
• Bot / Automated Software: Using any third-party software, automated bots, or unauthorised methods to play or manipulate games.
• Bonus Abuse: Claiming bonuses fraudulently, sharing accounts for bonus purposes, or exploiting loopholes in the promotions system.
• Player Cooperation: Colluding with other players to manipulate the outcome of table games or Poker.
• System Intrusion: Any attempt to hack, breach, or disrupt vcity345 systems.

Vcity345 reserves the right to suspend or terminate any member account at any time for the following reasons:

• Violation of any provision within these Terms & Conditions.
• Evidence or suspicion of fraud, game manipulation, or illegal activity.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• A self-exclusion request submitted by a member for Responsible Gaming reasons.
• Instructions from a regulatory body or legal authority.

If your account is suspended for a legitimate reason (not a violation), any remaining balance may be withdrawn once the review is complete. If suspended due to a violation, the balance may be forfeited depending on the circumstances.

Members may also close their own account by contacting vcity345 customer support via Live Chat or email. Account closure requests will be processed within 3–5 business days.

Vcity345 is committed to Responsible Gaming. We believe entertainment should be enjoyable and should never come at the cost of your wellbeing. As a responsible platform, we provide the following tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Session Time Limits: Set a time limit for your gaming sessions.
• Temporary Break: Use the "break" feature to step away from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude your account for a period of 6 months or permanently, if needed.
• Reality Check: Automatic notifications reminding you how long you have been playing.

If you or someone you know is struggling with a gambling problem, please contact vcity345 customer support or seek professional help from a relevant organisation in Malaysia. Don't wait — the sooner you get help, the better.

Vcity345 is not liable for any financial losses incurred by members through the use of this platform, including but not limited to:

• Losses resulting from game outcomes or Sports Betting.
• Service disruptions caused by factors beyond our control (force majeure), such as natural disasters, internet outages, or infrastructure failures.
• Losses resulting from account security breaches caused by the member's own negligence.
• Game results arising from incorrect information provided by a member during registration.

Under no circumstances shall vcity345's maximum liability to any member exceed the total amount deposited by that member in the 12 months preceding the claim.

Vcity345 reserves the right to amend, update, or improve these Terms & Conditions at any time without prior notice. However, we endeavour to notify members of any significant changes via:

• In-platform notifications upon login.
• Sent to your registered email address.
• Update the date at the top of this document.

It is your responsibility to review these Terms & Conditions periodically. Continued use of the vcity345 platform following any amendment constitutes full acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact the vcity345 support team:

• Live Chat: Available 24/7 on the vcity345 platform
• Email: support@vcity345.ws
• Response Time: Under 5 minutes for Live Chat; 24 hours for email