This Privacy Policy explains how vcity345 ("we", "the Platform") collects, uses, stores, and protects your personal information as a user of our platform. We are committed to safeguarding the privacy of all vcity345 members in Malaysia in accordance with the Personal Data Protection Act 2010 (PDPA).
By registering for or using vcity345 services, you agree to the collection and use of information as described in this Privacy Policy. We encourage you to read this document carefully and to contact us should you have any questions.
General Information About This Privacy Policy
Vcity345 is an online entertainment platform offering Live Casino, table games, Sports Betting, e-sports, poker, Blackjack, and a wide range of other games to Malaysian players. In operating these services, we are required to collect and process certain personal information from our users.
The vcity345 Privacy Policy references and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible data processor, we ensure that all personal information we collect is used solely for lawful and transparent purposes.
This policy applies to all vcity345 platform users, including unregistered visitors, registered members, and active players — whether accessing via web browser, mobile app, or any other method.
Your privacy is more than a legal obligation to vcity345 — it is a core value we uphold. Every decision involving user data is made with the protection and trust of Malaysian players as the top priority.
Personal Data We Collect
Vcity345 collects your personal information through various means — directly when you register or use our platform, and automatically through industry-standard tracking technologies.
2.1 Information You Provide Directly
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Mandatory (KYC) |
| Contact | Email address, Malaysian phone number, postal address | Mandatory |
| Finance | Payment methods (Touch 'n Go, GrabPay, DuitNow), deposit/withdrawal records | Mandatory |
| Account | Username, password (encrypted), security questions | Mandatory |
| KYC | MyKad/passport copy, proof of address, proof of payment | Required upon request |
2.2 Automatically Collected Information
- Technical Data: IP address, browser type, operating system, screen resolution.
- Usage Data: Pages visited, games played, session duration.
- Transaction Data: Deposit history, withdrawals, Sports Betting, winnings, and losses.
- Device Data: Unique device identifier (for mobile accounts), device model.
- Location Data: General location based on IP address (not GPS) for security and compliance purposes.
We do not collect sensitive data such as your health information, religious beliefs, or political views. Your password is stored in encrypted hash form — even vcity345 staff cannot read your password.
How vcity345 Uses Your Data
Every piece of information we collect has a clear and legitimate purpose. vcity345 does not use your data for any purpose other than those stated here.
- Account Management: Creating, verifying, and managing your vcity345 account, including a secure login process.
- Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as your winnings withdrawals.
- Service Delivery: Ensuring you have full access to all vcity345 games, including Live Casino, Malaysia Super League and EPL football betting, badminton, slots, and e-sports.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
- Legal Compliance: Meeting KYC requirements, financial reporting, and applicable regulatory compliance obligations.
- Responsible Gambling: Monitoring playing patterns to identify signs of problem gambling and offering appropriate assistance.
- Service Communications: Sending important notifications related to your account, transactions, and platform updates.
- Marketing (with consent): Sending promotional information, bonuses, and special offers from vcity345 — only where you have given your consent.
- Platform Enhancements: Analysing usage patterns (in aggregate and anonymised form) to improve the vcity345 user experience.
Vcity345 will not use your data to make automated decisions that significantly affect you without human intervention, except for automated fraud detection measures in place to protect all players.
Data Sharing with Third Parties
Vcity345 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following parties for limited and legitimate purposes:
- Malaysian Payment Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks (Maybank, CIMB, RHB) require the necessary information to securely process your financial transactions.
- Game Software Providers: Companies that provide casino game software, slots, and table games to vcity345 may receive limited usage data for technical purposes.
- Identity Verification Services: Third-party KYC providers that assist in verifying member identities during registration or large withdrawal processes.
- Legal Authorities: vcity345 is required to comply with court orders, criminal investigations, or lawful requests from relevant Malaysian authorities.
- Auditors & Professional Advisors: Accountants, lawyers, and auditors bound by professional confidentiality obligations.
All third parties that receive vcity345 data are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon with us. They are not allowed to use your data for their own marketing purposes.
Data Security at vcity345
Vcity345 invests heavily in security infrastructure to protect the personal data of all our Malaysian members. The security measures we implement include:
- 256-bit SSL Encryption: All communications between your browser and vcity345's servers are encrypted using the latest TLS protocol.
- Data-at-Rest Encryption: Sensitive data stored on our servers, including financial information and hashed passwords, is encrypted at rest.
- Strict Access Controls: Only authorised vcity345 staff with a legitimate business need are permitted to access user data.
- 24/7 Monitoring: Our automated monitoring system detects and alerts us to any suspicious activity in real time.
- Regular Security Audits: vcity345 undergoes regular penetration testing and independent security audits.
- Two-Factor Authentication (2FA): Available to all member accounts — we strongly encourage its use.
While we take all reasonable security measures, no system is 100% impenetrable. If you suspect your account has been compromised, please contact vcity345 support immediately via 24/7 Live Chat.
Cookie Policy
Vcity345 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how players use our platform.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintaining your login session while browsing vcity345 | Until log out | |
| Security Cookies | Preventing CSRF and other security attacks | Until log out | |
| Preference Cookies | Saving your language settings and display preferences | 1 year | |
| Analytics Cookies | Understanding how players use the platform in order to drive improvements | 2 years | |
| Marketing Cookies | Displaying relevant vcity345 advertisements on other platforms | 30 days |
You can manage your cookie settings through your browser. Please note: disabling essential cookies may affect the functionality of the vcity345 platform.
Your Rights as a vcity345 User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vcity345:
Right of Access
Requesting a copy of all your personal data held by vcity345.
Right to Rectification
Requesting the correction of inaccurate or incomplete data.
Right to Erasure
Requesting deletion of your data under circumstances permitted by law.
Right to Object
Object to the processing of your data for specific purposes such as direct marketing.
Data Portability
Receive your data in a machine-readable format for portability and transfer.
Right to Restriction
Requesting a restriction on the processing of your data during a review or dispute.
To exercise any of the rights above, contact the vcity345 Privacy team by email at support@vcity345.ws or via 24/7 Live Chat. We will process your request within 30 business days as required by law.
Data Retention Period
Vcity345 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active Account Data | For the duration of the active account + 7 years after closure |
| Financial Transaction Records | 7 years (financial reporting legal requirement) |
| KYC Documents | 7 years after the business relationship ends |
| Support Communication Logs | 3 years from the date of communication |
| Aggregated Analytics Data | Retained indefinitely (no personal data) |
| Analytics Cookies | Up to 2 years from your last visit |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
Child Protection
The vcity345 platform is NO for children or individuals under the age of 18. We do not knowingly collect or process personal data from individuals under 18.
During registration, vcity345 requires confirmation that the player is 18 years of age or older. Our KYC process will verify this through checks against valid identity documents such as a MyKad or Malaysian passport.
If we discover that we have collected data from a minor without proper age verification, we will immediately delete that data and close the account in question. If you are aware of anyone under 18 using the vcity345 platform, please notify us immediately.
Policy Amendments & How to Contact Us
Vcity345 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or business operations. Whenever we make material changes, we will:
- Updating the "Last Updated" date at the top of this document.
- Sending notifications to members via email or in-platform notifications.
- Displays a change notification whenever you log in to your vcity345 account.
We encourage you to review this Privacy Policy periodically. Your continued use of the vcity345 platform after any amendments are posted will be considered acceptance of those changes.
How to Contact the vcity345 Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us via:
- Live Chat: Available 24/7 directly within the vcity345 platform — response in under 5 minutes.
- Email: support@vcity345.ws — response within 24–48 business hours.
We are committed to addressing all privacy enquiries seriously and within a reasonable timeframe. Your personal data is a trust we safeguard with full responsibility — that is vcity345's promise to all our Malaysian players.